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Records Request, HIPAA & FERPA

All office visits in Student Health are confidential and protected by the Family Educational Record and Privacy Act (FERPA) and Health Insurance Portability and Accountability Act (HIPAA). Only Student Health Services providers and staff have access to office visit notes. No other access is granted without the patient’s written permission.

If the patient chooses to receive laboratory or radiology services off campus or sees an on-campus provider outside Student Health, the information will be protected by HIPAA and managed in the same manner as for regular patient visits.

All accompanying guests will remain in the waiting area during patient care visits.

Forms

HIPAA Notice of Privacy Practices

Understanding Your Health Information

Each time you visit a hospital, physician or other health care provider, a record of your visit is made in order to manage the care you receive. The ²ÝÝ®´«Ã½¹ÙÍøÏÂÔØ (²ÝÝ®´«Ã½¹ÙÍøÏÂÔØ) Student Health Services listed on this document understands that the medical information that is recorded about you and your health is personal. The confidentiality of your health information is also protected under both state and federal law.

This Notice of Privacy Practices describes how ²ÝÝ®´«Ã½¹ÙÍøÏÂÔØ Student Health Services may use and disclose your information and the rights that you have regarding your health information. The Notice applies to all ²ÝÝ®´«Ã½¹ÙÍøÏÂÔØ Student Health Services staff. It also applies to Business Associates of ²ÝÝ®´«Ã½¹ÙÍøÏÂÔØ Student Health Services for care conducted in cooperation with ²ÝÝ®´«Ã½¹ÙÍøÏÂÔØ Student Health Services.

²ÝÝ®´«Ã½¹ÙÍøÏÂÔØ Student Health Services has an electronic health record and will not use or disclose your health information without written authorization, except as described in this Notice. Use or disclosure pursuant to this Notice may include electronic transfer of your health information.

Your Health Information Rights

Although your health information is the physical property of the facility or practitioner that compiled it, the information belongs to you, and you have certain rights over that information. You have the right to:

  • Request, in writing, a restriction on certain uses and disclosures of your health information. However, agreement with the request is not required by law, such as when it is determined that compliance with the restriction cannot be In addition, you have the right to request, in writing, a restriction on disclosures of health information to a health plan with respect to treatment services for which you have paid out of pocket in full. In this case, we will honor the request. It will be your responsibility to notify any other providers of this restriction.
  • Request, by written authorization, to inspect or obtain a copy of your health record as provided by
  • Request, in writing, that your health record be amended as provided by law, if you feel the health information we have about you is incorrect or You will be notified if the request cannot be granted.
  • Request that we communicate with you about your health information in a specific way or at a specific location. Reasonable requests will be accommodated.
  • Request, in writing, to obtain an accounting of disclosures or a report of who has accessed your health information as provided by law. The access report will only be available after federal regulations become effective.
  • Obtain a paper copy of this Notice of Privacy Practices on

You may exercise these rights by directing a request to the Privacy Contact listed on this Notice.

Our Responsibilities

²ÝÝ®´«Ã½¹ÙÍøÏÂÔØ Student Health Services has certain responsibilities regarding your health information, including the requirement to:

  • Maintain the privacy of your health
  • Provide you with this Notice that describes ²ÝÝ®´«Ã½¹ÙÍøÏÂÔØ Student Health Services legal duties and privacy practices regarding the information that we maintain about you.
  • Abide by the terms of the Notice currently in
  • Inform you that the ²ÝÝ®´«Ã½¹ÙÍøÏÂÔØ Student Health Services must keep your medical records for a time required by law and then may dispose of them as permitted by law.

²ÝÝ®´«Ã½¹ÙÍøÏÂÔØ Student Health Services reserve the right to change these information privacy policies and practices and to make the changes applicable to any health information that we maintain. If changes are made, the revised Notice of Privacy Practices will be made available at ²ÝÝ®´«Ã½¹ÙÍøÏÂÔØ Student Health Services, posted in the clinic and clinic website, and will be supplied when requested.

Uses and Disclosures of Health Information without Authorization

When you obtain services from ²ÝÝ®´«Ã½¹ÙÍøÏÂÔØ Student Health Services, certain uses and disclosures of your health information are necessary and permitted by law in order to treat you, to process payments for your treatment and to support the operations of the entity and other involved providers. The following categories describe ways that ²ÝÝ®´«Ã½¹ÙÍøÏÂÔØ Student Health Services may use or disclose your information, and some representative examples are provided in each category. All of the ways your health information is used or disclosed should fall within one of these categories.

Your health information will be use for treatment

Example: Disclosures of medical information about you may be made to doctors, nurses, technicians, practicum students or others who are involved in taking care of you at ²ÝÝ®´«Ã½¹ÙÍøÏÂÔØ Student Health Services. This information may be disclosed to other physicians who are treating you or to other health care facilities involved in your care. Information may be shared with pharmacies, laboratories or radiology centers for the coordination of different treatments.

Your health information will be used for payment

Example: Health information about you may be disclosed so that services provided to you may be billed to an insurance company or a third party. Information may be provided to your health plan about treatment you are going to receive in order to obtain prior approval or to determine if your health plan will cover the treatment.

Your health information will be used for health care operations

Example: The information in your health record may be used to evaluate and improve the quality of the care and services we provide. Students, volunteers, and trainees, after receiving HIPAA training, may have access to your health information for training and treatment purposes as they participate in continuing education, training, internships, and residency programs.

Business Associates

There are some services that we provide through contracts with third party business associates. Examples include insurance agencies and practice management system services. To protect your health information, ²ÝÝ®´«Ã½¹ÙÍøÏÂÔØ Student Health Services requires these business associates to appropriately protect your information.

Continuity of Care

In order to provide for the continuity of your care your information may be shared with other health care providers such as physical therapy agencies. Information about you may be disclosed to community services agencies in order to obtain their services on your behalf.

Disclosures Requiring Verbal Agreement

Unless you give notice of an objection, and in accordance with your agreement such as naming designated emergency contact, medical information may be released to a family member or other person who is involved in your medical care when medically required for your health or safety. Information about you may be disclosed to notify a family member, legally authorized representative or other person responsible for your care about your location and general condition. This may include disclosures of information about you to an organization assisting in a disaster relief effort, such as the local law enforcement agency, so that your family can be notified about your condition. You will be given an opportunity to agree or object to these disclosures except as due to your incapacity or in emergency circumstances.

Disclosures Required by Law or otherwise Allowed without Authorization or Notification

The following disclosures of health information may be made according to state and federal law without your written authorization or verbal agreement:

  • When a disclosure is required by federal, state or local law, judicial or administrative proceedings, or for law enforcement. Examples would be reporting gunshot wounds or child abuse, or responding to court
  • For public health purposes, such as reporting information about births, deaths, and various diseases, or disclosures to the FDA regarding adverse events related to food, medications or devices.
  • For health oversight activities, such as audits, inspections or licensure
  • For research purposes, when the research has been approved by an institutional review board that has reviewed the research proposal and established guidelines to provide for the privacy of your health information; or the disclosure is that of a limited data set, where personal identifiers have been removed.
  • To avoid a serious threat to the health or safety of a person or the
  • For specific government functions, such as protection of elected
  • For workers' compensation
  • To military command authorities as required for members of the armed
  • To authorized federal officials for national security and intelligence activities as authorized by
  • To correctional institutions or law enforcement officials concerning the health information of individuals, as authorized by law.

Other uses or disclosures

Other uses or disclosures of your health information that may be made include:

  • Contacting you to provide appointment reminders for treatment or medical care, as well as to recommend treatment alternatives.
  • Notifying you of health-related benefits and services that may be of interest to
  • Contacting you about disease management programs, wellness programs, or other community-based initiatives or activities in which ²ÝÝ®´«Ã½¹ÙÍøÏÂÔØ Student Health Services participates.

Breach Notification

In certain instances, you have the right to be notified in the event that we, or one of our business associates, discover an inappropriate use or disclosure of your health information. Notice of any such use or disclosure will be made as required by state and federal law.

Required Uses and Disclosures

Under the law we must make disclosures when required by the secretary of the Department of Health and Human Services to investigate or determine our compliance with federal privacy law.

Uses and Disclosures Requiring Authorization

Any other uses or disclosures of your health information not addressed in this notice or otherwise required by law will be made only with your written authorization. You may revoke such authorization at any time. Specific examples of uses or disclosures requiring authorization include such as psychotherapy notes.

Privacy Complaints

You have the right to file a complaint if you believe your privacy rights have been violated. The complaint may be addressed to the privacy contact listed in this notice, or to the secretary of the Department of Health and Human Services. There will be no retaliation for registering a complaint.

The Office of Civil Rights:
United States Dept. Of Health and Human Services 1301 Young Street, Suite 1169
Dallas, Texas 75202 (800)368-1019 – toll free (214)767-0432 – local

Privacy Contact

Address any questions about this notice or how to exercise your privacy rights to the Student Health Services healthcare team.

Patient Rights and Responsibilities

At Texas Woman’s University Student Health Center our goal is to provide excellent health care to every patient. Because we want you to think of yourself as a partner in your care, we want you to know your rights as well as your responsibilities during your visit with Student Health Services. We invite you to join us as an active member of our care team.

Our patients have the following rights and responsibilities regardless of race, color, culture, language, ethnicity, religion, sex, sexual orientation, gender identity or expression, socioeconomic status, age, national origin, physical or mental disability, and / or veteran status:

As a patient:

  • You have the right to receive considerate, respectful and compassionate care in a safe setting regardless of your age, gender, race, national origin, religion, sexual orientation, gender identity or disabilities.
  • You have the right to receive care in a safe environment free from all forms of abuse, neglect, or mistreatment.
  • You have the right to be called by your proper name and to be in an environment that maintains dignity and adds to a positive self-image.
  • You have the right to be told the names of your doctors, nurses, and all health care team members directing and/or providing your care.
  • You can expect full consideration of your privacy and confidentiality in care discussions, exams, and treatments.
  • You can expect that all communication and records about your care are confidential, unless disclosure is permitted by You have the right to see or get a copy of your medical records
  • You have the right to receive detailed information about your clinic visit
  • You have the right to receive a copy of and ask questions concerning our Patient Privacy Notice.
  • You have the right to receive information concerning your diagnosis, treatment, prognosis, and significant risks in terms you can understand prior to consenting to a
  • You have the right to refuse treatment after adequate explanation by your healthcare provider. However, you must be informed of the medical consequences of this action.
  • You have the right to receive health information in the primary language or manner you use, when prior notice is given and the service is available.
  • You have the right to change your healthcare provider, if
  • You have the right to inquire about fees for treatment prior to delivery of
  • Address concerns and complaints through patient comment cards or by contacting a Clinic

As a patient it is your responsibility to:

  • Give at least 24 hours’ notice to cancel any
  • Arrive 15 minutes prior to your appointment
  • Provide accurate information about your health status and health history, medications, allergies (including latex), current address, phone number, emergency contacts, and health insurance
  • Ask questions if you do not understand information or instructions regarding your diagnosis or
  • Follow the treatment plan or medical advice. Call your SHC healthcare provider if your symptoms are not improving or if your symptoms Keep follow-up appointments to ensure good health care.
  • Inform your caregivers if you do not intend to or cannot follow the treatment
  • Accept health consequences that may occur if you decide to refuse treatment or
  • Cooperate with your
  • Respect the rights and property of other patients and Follow all Texas Woman’s University rules and regulations pertaining to safety, smoking and general conduct.
  • Tell your caregivers of any medications you brought from
  • Report any changes in your health status to your
  • Plan ahead and be aware of the Student Health Center’s operating schedule because the SHC closes during certain holidays or times of the year.
  • Give prior notice to the SHC when translator services are needed for your
  • Pay for services when rendered, including financial responsibility for any charges not covered by
  • Understand your insurance plan benefits and how insurance is used at the Student Health Ask questions when needed.
  • Inform the Student Health Center of any concerns or
  • Refrain from using your cell phone during patient care, at the Front Office and at the Check

 

Page last updated 12:21 PM, April 7, 2026